Privacy Policy

Privacy Policy
Effective Date: 10/10/2025
Website: www.sadeliva.com
Company: TUNGA DOOEL Skopje
Address: Str. SALVADOR ALLENDE No.85/1-24, SKOPJE – CENTER, North Macedonia

1. Introduction
   This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from www.sadeliva.com. We are committed to complying with the General Data Protection Regulation (GDPR) and applicable North Macedonian laws.
2. Data We Collect
   We may collect the following personal data from you:

• Contact Information: Name, email address, phone number, shipping and billing address
• Order Details: Products purchased, order history
• Marketing Preferences: Email subscription status
• Technical Data: IP address, browser type, device information
• Analytics Data: Usage behavior via Google Analytics (non-identifiable)
  We do not collect or store your credit card or banking information. All payments are processed securely via third-party payment gateways.

1. How We Use Your Data
   We use your personal data for the following purposes:

• To process and deliver your orders
• To send transactional emails (order confirmation, shipping updates)
• To provide customer support
• To send promotional emails (if you opt-in)
• To analyze website usage and improve user experience (via Google Analytics)

1. Legal Basis for Processing
   We process your data based on:

• Your consent (e.g., for marketing emails)
• The performance of a contract (e.g., fulfilling your order)
• Our legitimate interest (e.g., improving services, fraud prevention)

1. Data Sharing
   We may share your data with:

• Payment processors (for secure transactions)
• Shipping companies (to deliver your order)
• Email service providers (for communication)
• Analytics providers (Google Analytics)
  We do not sell or rent your personal data to third parties.

1. Data Security
   Our website is protected by SSL encryption to ensure secure data transmission. We implement appropriate technical and organizational measures to safeguard your data.
2. Your Rights
   Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to certain types of processing
• Lodge a complaint with a supervisory authority
  To exercise your rights, contact us at: [insert email address]

1. Cookies
   We use cookies to enhance your browsing experience and analyze traffic. You can manage cookie preferences through your browser settings.
2. Retention Period
   We retain your data only as long as necessary for the purposes stated above or as required by law.
3. Contact Us
   If you have any questions about this Privacy Policy or your personal data, please contact:
   TUNGA DOOEL Skopje
   Str. SALVADOR ALLENDE No.85/1-24, SKOPJE – CENTER
   Email: shop@sadeliva.com
   Phone: +389 71 962 000