Distance Sales Agreement

DISTANCE SALES AGREEMENT

Company Information:
Trading and Services Company TUNGA DOOEL Skopje
Head Office: Str. SALVADOR ALLENDE No.85/1-24, SKOPJE – CENTER, North Macedonia
Operator of the brand SADELIVA

  1. Parties
    This Agreement is concluded electronically between the Seller (TUNGA DOOEL Skopje, operator of www.sadeliva.com) and the Buyer (user placing an order).
  2. Subject
    This Agreement governs the sale and delivery of products ordered online via www.sadeliva.com under North Macedonian law and EU directives.
  3. Formation of the Contract
    By completing an order, the Buyer confirms acceptance of this Agreement. It is valid electronically without a physical signature.
  4. Product Information
    Details, descriptions, and prices are available on www.sadeliva.com. Images are illustrative.
  5. Prices and Payment Terms
    Prices are those displayed at the time of order. Payment can be made as indicated on the Website.
  6. Delivery and Shipping
    Products are shipped within [X] business days. Risk passes to Buyer at delivery.
  7. Right of Withdrawal
    The Buyer may withdraw within 14 days of receipt, without reason, in line with EU and North Macedonian law.
  8. Products Not Eligible for Withdrawal
    Opened cosmetics, customized items, and perishable goods cannot be returned.
  9. Returns and Refunds
    Returned products must be unused and in original packaging. Refunds within 14 days.
  10. Warranty and Defective Products
    Buyer must notify defects within 48 hours. Replacement or refund provided.
  11. Privacy & Data Protection
    Personal data is processed under GDPR and North Macedonian law.
  12. Limitation of Liability
    Seller not liable for delays or misuse of products.
  13. Governing Law and Jurisdiction
    This Agreement is governed by North Macedonian law, with courts in Skopje.
  14. Final Provisions
    By ordering, the Buyer accepts this Agreement.